The term ‘TRA Trading Ltd’ trading as ‘The Online Baby Centre’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Penmenner House, Penmenner Road, The Lizard, Cornwall, TR12 7NR. Our company registration number is 07588201 registered at Companies House. The term ‘you’ refers to the user or viewer of our website.
Our payments are handled by Voice Pay. When you make a payment you will be redirected to their secure servers. We will review all orders before accepting payment. Goods remain our property until payment has been made in full. Payment can also be made via Paypal
Your right to cancel
If you cancel your order before the item has been dispatched a full refund will be given, once the item has been dispatched you will be liable for the cost of returning goods to us.
You have the right to return your purchase for a refund or exchange, however, you must inform us of your desire to return an item within 7 working days from the date of delivery. Returned items must be unused and in original condition and packaging. With car seats, for safety reasons, if original seals and labels are removed a refund or exchange will not be given.
First Class, Small Item Next Day, Large Item Premium Delivery and Saturday Delivery
These services are carried out in addition to the supply of goods and as such form their own contract. In the event that you opt for one of these services and exercise your rights under the Distance Selling Regulations then providing the services have been carried out as advertised a refund for these services will not be given.
To return an Item
You must first contact us for a returns reference number. The cost of returns is at your expense. We can arrange for an item to be collected by our couriers, the cost of this will be deducted from your refund, the cost of this will depend on the product, if you would like a quote please contact our customer services department. If you do return your item via royal mail please ensure you obtain a proof of postage and purchase adequate insurance (we cannot be held responsible for items lost or damaged in the post unless we have arranged the collection)
Our guarantee is valid for 6 months from the date of purchase after which you may be covered by an extended manufacturers warranty. Periods differ from manufacturer to manufacturer, please contact us prior to purchase if you are unsure.
If you find that there is a manufacturing fault with your product, please contact us. We may arrange a collection or may request that you return an item via royal mail. If a fault is found we will arrange for either the repair of your item or for spare parts to be sent to you. If this is not possible due to an item being un-repairable, we will endeavour to provide a replacement item. After 7 working days from delivery a refund will only be offered in the event that the manufacturer deems the item un-repairable and a replacement item cannot be provided. We are unable to provide replacement items whilst your item is being repaired.
If once returned goods are inspected they are found to be damaged through accidental damage or misuse our guarantee will be void, and we reserve the right to charge an admin fee. You may however find that accidental damage is covered by your home contents insurance.
This is in addition to the manufacturers warranty.
Our product guarantee does not cover consequential loss. Eg. Time or items.
Items damaged or Lost in Transit
When you receive your item please inspect it for any signs of visible damage at the first opportunity. In the unlikely event of a problem you must contact us immediately but within 2 working days and we will make arrangements to refund or replace the damaged item.
In the unlikely event your item is lost in transit you will be offered a refund or replacement item. Please note for lost courier deliveries a period of 5 working days must be allowed before we can refund or replace. For Royal Mail items a period of 2 weeks or 10 working days is required.
Delays to deliveries
We are unable to accept any responsibility for delays to deliveries that are outside our control. This includes, but is not restricted to, third party couriers, suppliers, severe weather, traffic etc.
Pre-Order items are given an estimated delivery date. This is an estimate and is subject to change. We will inform you as soon as we are made aware of any delay but cannot accept any responsibility for any delay to your delivery howsoever caused.
Items that are ordered specially for customers (i.e. items not usually stocked but ordered on request) will be given an estimated time scale for delivery. This estimate is subject to change and we cannot accept responsibility for any delays to this delivery. Special order items are also expempt from the Distance Selling Regulations and may not be returned unless faulty.
Images and Item Description
Please be aware that we do our upmost to ensure that product images and descriptions are accurate. On occasion manufacturers may make slight alterations to a product without prior notice or without updating relevant images. We regret we are unable to accept responsibility in this case.
we respect your privacy and will not share your information with any third parties, except for the purpose of delivery.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.